Privacy Policy

1. Introduction & Scope

Steam On Wheels, LLC ("Steam On Wheels," "we," "our," or "us"), headquartered at 107 Kase Ct, Mooresville, NC 28115, is committed to respecting and protecting the privacy of our website visitors, residential customers, and commercial clients throughout North Carolina.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at steamonwheelsnc.com, request a pressure washing or exterior cleaning estimate, or communicate with our team.

2. Information We Collect

We only collect information necessary to provide accurate quotes, schedule exterior cleaning services, and communicate with you regarding your property:

• Contact Information: Name, phone number, email address, physical property address, and service zip code provided when submitting our estimate form or contacting us.
• Project Details: Information regarding the services requested (e.g., roof washing, house soft washing, concrete cleaning), square footage, specific stains, and property type (residential/commercial).
• Technical Data: Browser type, operating system, IP address, referral source, and pages viewed, collected automatically via standard server logs and privacy-centric analytics.

3. How We Use Your Information

We use your personal information strictly for legitimate business purposes:

• To prepare and deliver itemized, free exterior cleaning estimates.
• To coordinate dispatch, on-site evaluations, and service execution.
• To provide customer support and answer technical questions regarding soft washing and pressure washing.
• To send invoices, receipts, and service confirmation notifications.
• To maintain website security and prevent fraudulent activity.

We NEVER sell, rent, trade, or share your personal contact information with third-party marketers, advertisers, or lead generators.

4. SMS & Telephone Communications

By providing your telephone number to Steam On Wheels, LLC, you consent to receive direct telephone calls or SMS text messages regarding your service request, estimate delivery, or appointment scheduling. You may opt out of SMS communications at any time by replying "STOP".

5. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain customer information only as long as necessary to fulfill business obligations, maintain warranties, and comply with state and federal legal requirements.

6. Contact Our Privacy Officer

If you have any questions or concerns regarding this Privacy Policy, please contact founder David Hudson directly: